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The Garland Accessibility Statement

The Garland is committed to providing a website that can be accessed by all, including users with disabilities.

The Garland strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  • We have built our website using standardcompliant HTML and CSS
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website
  • We have ensured that images have alternative texts and descriptive links.

In addition, we offer rooms with accessibility features, which can booked online and viewed on our Rooms page. 

  • For Deluxe Two Queen Beds Accessible with Tub room features, click here
  • For Deluxe Two Queen Beds Accessible with Roll-in Shower room features, click here.
  • For Deluxe King Bed Accessible room features, click here

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us on [email protected]. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

Browser Help

Optimize the way you view your web browser. If you have difficulty reading the The Garland website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:

Learn about the Accessibility features of these major Internet Browsers below:

  • Mozilla Firefox: Click Here for Mozilla Firefox Accessibility Features
  • Google Chrome: Click Here for Google Accessibility Features
  • Internet Explorer: Click Here for Microsoft Internet Explorer Ease of Access Options
  • Apple Safari: Click Here for Apple Accessibility Support

The Garland includes an accessible path of travel from arrival to the lobby, accessible guest rooms, dining, meeting and event spaces, the pool, fitness and laundry facilities.

As part of our reservation processes, we:

  • Modify our policies, practices, or procedures to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms
  • Identify and describe accessible features at our place of lodging and guest rooms offered through our reservations system in enough detail to reasonably permit individuals with disabilities to assess independently whether a given place of lodging or guest room meets his/her accessibility needs
  • Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type
  • Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems
  • Guarantee that the specific accessible guest room reserved through our reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

If you require any assistance with booking your reservation, please contact us directly via phone.


Property Accessibility Features

  • 32 Inch Wide Openings to Common Areas
  • Accessibility Equipment for The Deaf
  • Accessible Adult Jacuzzi (Hot Tub)
  • Accessible Children's Jacuzzi (Hot Tub)
  • Accessible Business Center
  • Accessible Concierge Desk
  • Accessible Elevator
  • Accessible Entrance to Restaurant
  • Accessible Exercise Facility
  • Accessible Guest Rooms with 32 Inch Wide Openings
  • Accessible Meeting Rooms
  • Accessible Parking
  • Accessible Parking Spaces for Cars In The Self-Parking Facility
  • Accessible Public Restroom
  • Accessible Route from The Accessible Public Entrance to The Accessible Guestrooms
  • Accessible Route from The Accessible Public Entrance to The Registration Area
  • Accessible Route from The Accessible Public Entrance to The Meeting Room/Ballroom Area
  • Accessible Route from The Accessible Public Entrance to at Least Once Restaurant
  • Accessible Route from The Accessible Public Entrance to The Business Center
  • Accessible Route from The Accessible Public Entrance to The Exercise Facilities
  • Accessible Route from The Accessible Public Entrance to The Jacuzzi (Hot Tubs)
  • Accessible Route from The Accessible Public Entrance to The Swimming Pool
  • Accessible Registration Check-in Counter
  • Accessible Swimming Pool
  • Accessible Transportation With Advance Notice including Shuttle and Trolley
  • ADA Accessible Guest Room
  • All doorways to and within Accessible Guest Rooms are Wheelchair Accessible
  • Breakfast Area on Ground Floor
  • Connecting Rooms Available
  • Dining Facilities Accessible
  • Drinking fountains no higher than 35” from the floor
  • Front Door Bell
  • Gift Shop on Ground Floor
  • Grab Bars in Public Bathrooms
  • Ground Floor Hotel Entrance
  • Hotel corridors a minimum of 36” wide
  • Main Features of Hotel Accessible on Ground Floor
  • Meeting Space on Ground Floor
  • People in Need of Accessible Features Can Book Accessible Rooms During The Same Time and Terms That Others Can Reserve Rooms
  • Property Telephones that are guest accessible
  • Registration Desk is Accessible
  • Roll-in ADA showers available
  • Service Animals Allowed At No Additional Charge
  • Associates Have Access to Information About Guest Rooms
  • Associates Are Trained to Offer Assistance to Ensure Accessibility
  • TDD Telephone
  • WCAG Level 2.0 Website
  • Wheelchair Accessible
  • Wheelchair Ramp


Guest Room Accessibility Features

  • Wheelchair Accessible
  • Service Animals Allowed
  • Lowered Counter Height
  • Accessible Power Outlets
  • Hearing Impaired Light Alerts with Kit
  • Strobe Lights
  • Visual Alarm Equipped
  • Closed Captioning Television
  • Accessible Path of Travel Around Beds
  • Multi-Level Door Viewers
  • Hearing Impaired Light Alerts – Free Portable Equipment Provided by Hotel
  • Table/Desk Height Accessible with Knee Space 27” (width) and 34" (height)
  • Power Outlets within 4” of Telephone
  • Communication Kits Available with TTY Machine, Strobe Light, & Visual Door Knocker
  • Telephone with Visual Call Alert – Free Portable Equipment Provided by Hotel
  • Wheelchair Accessible Route in Room


Bathroom Accessibility Features (In ADA Accessible Guestrooms) 

  • Grab Bars at Tub with a Tub Seat
  • Grab Bars in Shower with a Shower Seat
  • Hand-held Shower Wand
  • Roll-In Shower
  • Shower Seat
  • Lowered Towel Hooks and Racks
  • Toilet Grab Bars*

*Available in public restrooms and ADA Accessible guestrooms

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