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COVID-19: Trolley service, programming, and other elements of The Garland experience are currently suspended. Many procedures and protocols have changed for your safety and ours.

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COVID-19: Protecting Your Health

We Clean, We Care: Important Information Regarding COVID-19

Welcome back! At The Garland, the health and safety of our guests and staff will always come first. Due to the Covid-19 pandemic, new practices and procedures have been implemented property-wide in accordance with the latest guidelines and recommendations from the CDC, WHO, and other local, state and national authorities. We continue to work with Ecolab, a longstanding sanitizing expert, to make sure that our cleaning protocols are comprehensive and in the interest of maintaining a safe environment. Our We Clean, We Care Program was designed specifically for The Garland and is reviewed and updated by our General Manager and Executive Team on a daily basis. These procedures have granted us The California Hotel & Lodging Association Clean + Safe certification with the completion of a 32-point checklist outlining protocols for guests, employees and cleaning processes. Additionally, we have met the criteria to receive the County of Los Angeles Public Health Covid-19 Safety Compliance Certificate. Please see below to review some of the new practices and modifications to anticipate during your stay. We look forward to hosting you!

OVERVIEW

OUR TEAM

  • Daily temperature checks and health screening upon arrival
  • Equipped with face coverings to be worn at all times and provided access to gloves and face shields
  • Mandatory Keeping Healthy & Safe at The Garland training and education on Covid-19 sanitation protocols
  • Implementation of physical distancing standards in all work areas
  • Proper hygiene to include frequent hand washing and sanitization of personal work areas

ARRIVAL

  • Gloves and masks are worn by all valet and bellpersons
  • Bell carts sanitized prior to each use
  • Social distancing signage at the front desk and bell desk
  • Face coverings required at all times whenever guests are not eating, drinking, or inside of their guest room. This applies to all adults and children over the age of 2
    • Face coverings are provided if needed
    • Guests who refuse to wear a face covering may be refused service and asked to leave
  • Mandatory health screening for all guests including temperature checks
  • Guests arriving with children must ensure that children stay next to a parent and wearing a face covering if age permits
  • Room keys are disinfected prior to being placed in key packets
  • Adjustments made to front desk to promote physical distancing (plexiglass partitions, separations of workstations, ground markers)
  • Garland Grapevine welcome letter provided communicating amenities, protocols, and in-room dining options
  • Bellperson to allow guest entry to the room first with luggage placed just outside of guestroom door

LOBBY & PUBLIC SPACES

  • Hand sanitizer stations located in key areas throughout hotel
  • Increased frequency of cleaning and disinfecting with EPA-registered chemicals proven effective in preventing the transmission of Covid-19
  • Lobby and Courtyard seating limited to one party per area and rearranged where required to facilitate physical distancing
  • Signage is posted reminding guests of physical distancing of six feet, use of face coverings, proper handwashing and sanitization procedures, and to stay home if they are ill or have symptoms consistent with Covid-19

ELEVATORS

  • Signage is posted to indicate maximum occupancy to promote physical distancing
  • Increased frequency of cleaning and disinfecting with EPA-registered chemicals proven effective in preventing the transmission of Covid-19 including elevator buttons and rails
  • Stairwell access available to all floors and guestrooms

PUBLIC RESTROOMS

  • Hourly cleaning and disinfecting with EPA-registered chemicals proven effective in preventing the transmission of Covid-19
  • Signage posted reminding of proper handwashing and sanitization protocol

GUESTROOMS

  • Redesigned to exclude decorative pillows, magazines, or reusable collateral
  • Refrigerators are sanitized and sealed with all minibar items inside
  • Posted reminders of property-wide protocols, procedures, and guest expectations
  • Single-service coffee makers are provided with disposable cups. All coffee accessories are sanitized
  • TV remote sanitized and sealed prior to arrival
  • Disinfectant wipes added to each room for personal use
  • All single-use bath amenities sanitized upon placement in the room
  • Associates are to avoid contact with guests during deliveries. Room deliveries are packaged and left outside of the guestroom door
  • Bag provided for the removal of dirty linen or towels in guestroom closet. Items to be bagged and left outside for pickup upon request

HOUSEKEEPING

  • Service will not be provided while guest is in the room
  • Extra time is allowed to account for required precautions and to allow housekeepers to conduct a more thorough cleaning and disinfection process
  • Face covering, face shield, and gloves worn during service
  • Vacuum cleaners are equipped with HEPA filters when available
  • Room is cleaned following Ecolab’s cleaning standards and policy
  • Enhanced focus on all guestroom touch points
  • All towels and linens are removed and cleaned at the conclusion of each guest stay regardless of appearance of use. All linens are washed at a high temperature in accordance with CDC guidelines
  • All rooms receive final inspection by Housekeeping Supervisor followed by application of a door seal preventing entry prior to guest arrival
  • Stayover service will only be offered upon request

POOL & GYM

  • Deck layout adjusted to maintain 6 foot physical distancing
  • Swimmer capacity limited to 50%
  • Handrails, lounge chairs, tabletops, door handles, towel racks and bar disinfected hourly
  • Signage is posted communicating physical distancing protocol
  • Food & Beverage service available via walkup bar with physical distancing in place
  • Visitors required to wear face coverings except while eating or drinking
  • Per LA County regulations, family and adult jacuzzi are closed at this time
  • Per LA County regulations, The Gym is closed at this time

THE FRONT YARD RESTAURANT

  • Mandatory daily temperature checks and health screening survey for all staff
  • All service staff in face masks and shields
  • All support staff in face masks, gloves, and shields
  • All tables adequately distanced
  • Modified restaurant entrance to prevent cross traffic with other guests.
  • All menus converted to single use and disposable
  • Guest health questionnaire and temperature check upon entry
  • Admission will not be permitted without a face covering. Face covering is to be worn at all times unless seated. Children over the age of 2 will be subject to mask requirements, and all children must remain with a parent
  • Food purchase is required for any orders of alcoholic beverages.
  • Per LA County Guidelines, parties are limited to 6 persons or less. Parties cannot be combined and cannot be seated near each other if separate reservations are made.
  • Per CDC Guidelines, socialization following service is discouraged.
  • No cash payments. Credit card or room charge only.
  • 90 minutes maximum time limit during peak hours

While we strive to do all we can to protect your health during this time, please note that exposure to Covid-19 is a risk at any public location where people are present. We cannot guarantee that you will not be exposed during your visit. When visiting, we ask that you follow our guidelines of; wearing a face covering in all public areas, practicing social distancing of 6 feet between unrelated groups, obeying floor markings indicating physical distancing requirements, frequently washing hands with soap and water for at least 20 seconds, and delaying your visit if you have a fever above 100.4° or symptoms known to be associated with Covid-19.